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Return Policy for Regular Stock

Unused merchandise purchased from us may be returned for full credit or refund within 30 days of the date we shipped the item. Items must be enclosed in their original packaging. The protective plastic dip surrounding cutting edges is not considered packaging and may be removed by the customer for inspection, without voiding this return policy.

Returned items must include reference to the original order number and a reason for the return. Alternatively, customers may obtain a Returned Goods Authorization (RGA) number from our customer service department, and mark the package with the RGA number. Contact customer service by calling: (888) 701-9278 or by email at: sales@carbide.com.   For additional contact information please visit  About Us.

If merchandise was paid for by credit card, the same card will be credited with amount of the refund. Credit for approved returns will be given within 48 hours of receipt of the returns goods. Payment made by check or money order will be refunded by company check send via U.S. mail within 48 hours of receipt of approved returned goods. Returns by customers with open net 30 accounts in good standing will be credited for the amount of the return, or issued refund check sent via U.S. mail, according to their preference.
Return Policy for Special Order Merchandise

Non-stock, special order merchandise may also be returned subject to the above terms. However there may be a re-stocking charge according to the terms of our suppliers. If a re-stocking fee apllies, the customer will be notified prior to purchase, and the fee charged would not exceed 15% of the purchase price.

Made-to-order merchandise such as bandsaw blades, special size abrasive products, and custom tooling is not returnable, unless defective or not made according to the specifications we were given.